Refund policy

IMPORTANT/ SHIPMENTS
ALL SALES ARE FINAL ON ALL PURCHASED ORDERS. CEO OR MELA NOIR SKIN

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns due to sanitation reasoning. If Mela Noir is found to be at fault for any order you will receive a gift card.

 

Refunds
No refunds unless Mela Noir Skin is at fault delays etc. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

jWILL NOT BE RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. IF LOST DURING THE SHIPPING PROCESS YOU MUST TAKE IT UP WITH THE UNITED STATES POSTAL OFFICE FOR FURTHER INSTRUCTIONS. THERE ARE ABSOLUTELY NO REFUNDS OR RETURNS ON ANY ITEMS AT ANY TIME. IF a WRONG ITEM OR ORDER IS SHIPPED, CONTACT EMAIL BELOW TO CORRECT THE ORDER. You must submit a photo 24 hours after the package has been delivered.