Shipping policy

All processing could take up to 2-5 business days.

Wholesale shipping for wholesale orders could take up to 14-21 business days, not including weekends or holidays in the U.S.A. 

NON-U.S.A. residents, approximately 13-30 business days weekends are not, including in shipping days.  Orders will usually come sooner than this for out of the country customers.

 

IMPORTANT/ SHIPMENTS
ALL SALES ARE FINAL ON ALL PURCHASED ORDERS. CEO OR MELANIN DIOR WILL NOT BE RESPONSIBLE FOR ANY LOST OR STOLEN PACKAGES. IF LOST DURING THE SHIPPING PROCESS YOU MUST TAKE IT UP WITH THE UNITED STATES POSTAL OFFICE FOR FURTHER INSTRUCTIONS. THERE ARE ABSOLUTELY NO REFUNDS OR RETURNS ON ANY ITEMS AT ANY TIME. IF a WRONG ITEM OR ORDER IS SHIPPED, CONTACT EMAIL BELOW TO CORRECT THE ORDER. You must submit a photo 24 hours after the package has been delivered.

Email for help: Melanindior2@gmail.com
emails are checked daily and will get back to you as soon as possible.
Holidays may require additional response.

BUSINESS DAYS FOR SHIPMENTS ARE CURRENTLY MONDAY, TUESDAY AND FRIDAYS!

Mondays 12 pm- 5 pm (Eastern)
Tuesdays 12 pm- 5 pm (Eastern)
Wednesdays 12 pm- 5 pm (Eastern)
Thursdays 12 pm- 5 pm (Eastern)
Fridays: CLOSED
Saturdays: CLOSED
Sundays: CLOSED

Our Site & Email are both 24 HOURS 

PACKAGES NEVER SHIP ON HOLIDAYS
If the package is returned due to the wrong address being provided, the customer will be fully responsible for the shipping fees to ship the item back. If the package is returned again the buyer will be refunded and must reorder.

THANKS FOR YOUR BUSINESS